Pizza D.O.C.: User Reviews

Public Disclaimer Management Must Act Now. Get a new Service Staff!
By giobuon from Jeff Park, April 13, 2008

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To the management and stakeholders of Pizza D.O.C

Word of Mouth can be your best friend, but with all entirety it can be the worst enemy. I was dining here yesterday night after the crowd settled. The Service was very disrespectful, challenging, and tepid. My party and I honestly considered our selves as being treated by the staff as unwanted patrons.
Here are is list of complaints and summary of your poor service.
1) As others have mentioned after being seated no one came by for 10 minutes, server did not greet us or tell us her name.
2) I ordered a bottle of Mineral Water for the Table. The bottle served to us was warm, had no fizz, and was not San Pellierino Mineral Water. I believed it was a used bottle that was filled with a combination of Tonic water from the bar and faucet water. I nicely asked the gentlemen filling water glasses if he would tell our server to bring a chilled bottle. 10 Min later a different server returned to our table, since our original server was eating and counting her tips at the back table. With this absolutely rude tone she told us that we were brought a cold bottle. I explained to her that the water was flat and very warm and that she should get a glass and try it. I also reminded her that the "customer is always right." She said, yes I was right, but there was nothing she could do about it. She did not explain why. I just said, then we'll stick with tap water. Even more disturbing was the bar staff giving our table a dirty look the whole time during this discussion. We thought that they were going to come over and ask us to step outside.
3) 1 of our pizza's was the wrong. However, our server dropped them and never returned for us to tell her so we eat it anyways.
4) The pizza's were not hot. The cooks and servers have no coordination. The cooks leave the pizza's out for a while and then the servers don't check on the orders. So when they bring the pizzas they are not hot out of the oven.

Rightfully, we did not leave a tip. I have never felt so uncomfortable and regretted going out to eat. As an Italian, I know that food and beverage providers take great pride in the initials D.O.C for they stand for "Grade A". D.O.C is a highly distinguished mark. Unless, Pizza D.O.C changes their operations, D.O.C more appropriately will represent Pizza Displaced and Outcast by Chicagoans.

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Waste of $40
By kelikins37 from Andersonville, April 11, 2008

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I had been hearing rave reviews of this place for a couple of years, so a friend and I tried it last night about 7pm. The place was hardly crowded (no kids in fact), but service was poor (we didn't get menus until we were seated more than 10 minutes and it took 30 minutes for our pizza to arrive). I could understand the wait if it was deep dish, but not for thin crust! We tried the Insalata Tricolore, Caprese salad and the Quattro Stagioni pizza. The Tricolore was just awful. Very bitter with hardly any other flavor (not even sure if it had dressing on it). The Caprese was nothing to write home about, especially since they were sparse with the basil. But it was the pizza that was the most disappointing of all. The only topping that had been "cooked" was the mushrooms and the crust could not have been more soggy. The artichokes, proscuitto, and olives were cold. The toppings were not distributed evenly on the whole pizza rather each quarter of the pizza only had 1 topping. I would not recommend this place to anyone. I'm sticking with Spacca Napoli.

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Think again...
By Valkyrie from NW Burbs, February 20, 2008

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I won't be in any hurry to come back. The first time I went to D.O.C. was back in 2002 and it was one of my favorite places to dine. I went there this past Saturday and I believe that it's under new management, not sure when this happened, but I noticed! Although the wait staff was courteous, the service was awful. After being seated, one couple sat for over ten minutes for their waiter. The portions were significantly smaller than the last time I wwas there (4/07). My gnocchetti was actualy gnocchi and it was mushy, however, the pizza still had the same great taste. The environment was chaoticm the greeter was in outerspace and soft rock music was being played... as I said in the beginning, I may go back eventually, but it's no longer a place I look forward to going to .

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A Favorite for Years...
By Ava from North Side, February 13, 2008

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My husband and I have been going here since we first started dating. The service is always great and very personable and the food is consistently wonderful. Yeah, the tables are crowded, its kinda noisy, and the decor leaves something to be desired. All part of the charm. We go for the fantastic pizzas and pastas and the cozy neighborhood feel. Try the antipasto, calamari, pizza vegeteriana and pasta con funghi e prosciutto.

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pizza d.o.c. I'll never eat there again
By zeppfaan from lincolnwood, February 2, 2008

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the sausage was under cooked, dough was raw, and the staff argued when i showed them. waste of time, go somewhere else bla!!!!!

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My favorite pizza
By lindsay from ravenswood, February 2, 2008

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I'm a big fan of this place. Its a bit off the beaten path, but its unique, full flavor, and reasonable. The crust from the wood ovens are what makes 'em so good. I like my pizza pretty simple so I didn't even try some of the loaded pizzas. Wine selection is good and affordable. Really good salads too. Give it a try.

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I went here for the...
By Zoe from Evanston, IL, September 5, 2007

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I went here for the first time this past weekend. I thought it was great! The pizza was fantastic. I got the Pizza Rustica which has olives, mushrooms, sun-dried tomatoes, and onions. It was so flavorful! The atmosphere was pleasant, nothing too fancy but sort of homey and comfortable. No complaints about the service either, it was friendly and quick.

Tragic - simply tragic. ...
By Arthur from Lincoln Square, IL, June 4, 2007

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Tragic - simply tragic. We felt like we were in a bad movie the whole time we were there. The hostess was rude, the server was overwhelmed and the pizza was mediocre at best. We left there reflecting on how little it takes to impress people, when it comes to food these days.

I was born and raised...
By Vincenzo P. from Chicago, IL, April 9, 2007

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I was born and raised in Italy and I've eaten pizza from all over the country. Pizza DOC has great pizza compared to the other places I've been to in Chicago. For all the finicky obese americans that don't consider this pizza to be up to par, do me a favor and stick to Pizza Hut.. you have no taste.